Support Services
Increase your users' satisfaction
Support Packs
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Basic |
Smart |
Pro |
Expert
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| Forums |
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| Email Support* |
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| Methodoos On-line Support* |
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Training Videos - Knowledge Base
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| Telephone - Skype - Chat |
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24hr X 5days | 24hr X 7days | 24hr X 7days |
| Remote Connection |
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| Software Updates |
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Optional 4 hr Training Pack
(Yearly, Remote or On-Site) |
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10 hr Training Pack
(Yearly, Remote or On-Site) |
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Forum
Use Odoo Forum and Methodoos Forum and gain experience from certain issues and answers, other users have posted.
Remote Connection
If needed, we can connect through all known remote support clients (Teamviewer, Anydesk, Ammyy) and help you on your issue.
Email Support
Contact us by email on support@methodoos.com, describing your issue and we will come back to you as soon as possible.
Software Updates
Every once a year we provide to all entitled customers a new planned update of their installed apps.
Methodoos On-line Support
This is our recommended channel as it is the most efficient. You can create tickets, follow them up and add comment when needed. This way you avoid calls and remain always informed. For this we provide all our customers with login credentials to our website.
Training Videos - Knowledge Base
One of the most important service we provide is Odoo's and Methodoos's training videos and knowledge base. This way all our customers have immediate access to almost every information they may require.
Telephone Call
Depending on your support pack, we can support over the phonean through instant messaging. You will find us on Messenger, Viber, WhatsApp, Hangouts and Skype .
6hr or 24hr Training
Every year there is new functionality and new features added to our software solutions. For this and also for refreshing customer's know-how regarding our apps, we include additional training in our premium support packs.